Aileen Allkins Consultancy was founded to help businesses support frontline customer service staff who are often unintentionally undervalued and not always recognised for the impact they have on a business’s customers.

Founder Aileen Allkins recently spoke to Data Economy about this mindset, her career, the plans for her consultancy, and the importance of a diverse and inclusive senior executive team.

Find out more and read Aileen’s full interview on page 34 in Capacity e-magazine here.