PODCAST: The CX Chat: A Paradigm Shift is on the Horizon for Contact Centres

30th September 2020 | Aileen Allkins

The people at the frontline delivering service to your clients are your most important asset, but far too few businesses appreciate this.

Aileen Allkins spoke to Matt Dyer and Simon Thorpe from Sabio for The CX Chat podcast to discuss her guiding principles for customer service, the long-term impact of coronavirus on the sector and the importance of investing in your employees.

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