Over the course of her 30-year career, Aileen Allkins has been transforming the customer service and support experience of some of the world’s best-known technology companies. She was most recently the Corporate Vice President of Global Customer Service and Support (CSS) at Microsoft, leading a diverse and international team of over 25,000 service professionals to provide world-class support for millions of customers. During her tenure at Microsoft, Aileen led her organisation through a digital and cultural transformation, resulting in several industry awards.

Prior to Microsoft, Aileen led worldwide software support at Hewlett Packard Enterprise and was responsible for consolidating and improving the customer support experience following a number of acquisitions. In addition, she had responsibility for transforming the support contract renewals business increasing retention and growing support revenues to exceed $2bn. Aileen’s experience spans a multitude of scenarios from customer service, technical support and contract renewals across the full spectrum of customer types including consumer, SMBs and large enterprises.

Throughout her prestigious career

Aileen has worked with high-performance teams and has been a champion of diversity, empowerment and inclusion. She is a strong advocate for the front-line teams who have a significant impact on brand perception and customer loyalty. She is a keen mentor for early in career women and in 2019 was recognised as one of the Top 50 Most Powerful Women in Technology by the National Diversity Council (USA).

At HP, Aileen was on the board for Diversity and Inclusion as well as leading the UK Women’s employee resource group. More recently she has become involved with the Global Give Back Circle who mentor and support young ladies in Kenya.

The bar for customer service is being continually raised at an accelerating pace. Aileen’s consultancy services enable her clients to take advantage of her 30 years’ experience at the forefront of innovation and transformation to achieve a new standard of excellence.