Aileen Allkins Consultancy was founded to help businesses support frontline customer service staff who are often unintentionally undervalued and not always recognised...

Aileen Allkins Consultancy was founded to help businesses develop and improve their customer service offerings and to integrate first-class customer experience across…

The people at the frontline delivering service to your clients are your most important asset, but far too few businesses appreciate this….

UK – September 2020 – Aileen Allkins Consultancy is pleased to announce the appointment of founder Aileen Allkins as Non-Executive Director on…

COVID-19 has been an opportunity for businesses to demonstrate empathy towards customers at a time of great need, but it is also…

Customer service success starts at the top, but can we honestly say enough members of the C-Suite actively engage frontline teams to…

Delivering a positive customer experience is vital for any business. An article in Forbes reported 97% of CEOs believe customer satisfaction is…

UK – June 2020: Aileen Allkins is delighted to announce that she will be working with the Boston Consulting Group as a…

UK – June 2020: Aileen Allkins is pleased to announce that she has been appointed to the International Advisory Board of Black…

Aileen Allkins, founder of customer experience consultancy, AAC, has contributed to the recent annual Gig Customer Service Report, released by GigCX platform,…