Creating a Customer-Centric Culture

07/07/2020 10:00 am Online Video Call

Aileen Allkins will be a guest speaker at the Service Desk Institute’s Virtual Event, ‘Create a Customer Centric Culture’.

The event will look at how to drive continual service improvement by embedding a truly customer-centric approach to support delivery within your organisation.

It will also explore the strategic importance of customer experience, the role and importance of different types of feedback and how customer experience integrates with business relationship management to ensure a continual improvement focus.

Agenda

10:00-10:10 – Welcome 

A welcome and introduction from the event host.

10:10-10:25 – Presentation

A presentation from the event partner, TOPdesk.

10:25-11:00 – Presentation

Aileen Allkins, CEO Founder of Aileen Allkins Consultancy

 

Click here to register interest

 

Aileen is currently available for public speaking