Creating a Customer-Centric Culture
Aileen Allkins will be a guest speaker at the Service Desk Institute’s Virtual Event, ‘Create a Customer Centric Culture’.
The event will look at how to drive continual service improvement by embedding a truly customer-centric approach to support delivery within your organisation.
It will also explore the strategic importance of customer experience, the role and importance of different types of feedback and how customer experience integrates with business relationship management to ensure a continual improvement focus.
10:00-10:10 – Welcome
A welcome and introduction from the event host.
10:10-10:25 – Presentation
A presentation from the event partner, TOPdesk.
10:25-11:00 – Presentation
Aileen Allkins, CEO Founder of Aileen Allkins Consultancy
Aileen is currently available for public speaking