NEWS ALERT: Aileen Allkins appointed to Black Pearl Mail International Advisory Board
15th June 2020 | Aileen Allkins

UK – June 2020: Aileen Allkins is pleased to announce that she has been appointed to the International Advisory Board of Black…

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NEWS ALERT: Aileen Allkins joins Boston Consulting Group as Senior Advisor
15th June 2020 | Aileen Allkins

UK – June 2020: Aileen Allkins is delighted to announce that she will be working with the Boston Consulting Group as a…

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NEWS ALERT: The Explosive Rise of GigCX – Limitless report
3rd June 2020 | Aileen Allkins

Aileen Allkins, founder of customer experience consultancy, AAC, has contributed to the recent annual Gig Customer Service Report, released by GigCX platform,…

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Adapting Customer Service during COVID-19: Support customer service teams and customers during the COVID-19 pandemic
23rd April 2020 | Aileen Allkins

The ongoing coronavirus pandemic has created significant upheaval to every industry – not least the customer service sector, which is simultaneously in…

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New rules for Customer Service – Training and nurturing the next generation of customer service agents
10th March 2020 | Aileen Allkins

With the evolution in technology and customer expectations, today’s customer service landscape would be almost unrecognisable to a CS agent from as…

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Wellbeing in the workplace: how the work environment impacts customer service
18th February 2020 | Aileen Allkins

There’s been a sea change in the last five years in how people talk about health and wellbeing in the workplace, and…

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The changing nature of customer demands – how can we predict the next trend?
4th February 2020 | Aileen Allkins

The rapid pace of technological change has completely revolutionised the business world. Long gone is the norm of face-to-face contact between customer…

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Walk before you can run: are businesses at risk of overlooking customers as they rush to digitally transform?
21st January 2020 | Aileen Allkins

There is continuous pressure on businesses to improve their customer service and end-to-end customer experience – and it’s driven by customers themselves….

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Getting the balance right between technology and humans
7th January 2020 | Aileen Allkins

Technology has the potential to transform the customer service and support sector, but we must carefully manage the balance between human interactions…

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