Thought leadership – Avoid the small mistakes that drive customers away
25th November 2020 | Aileen Allkins

A staggering 97% of CEOs believe customer satisfaction is key to business success. Business leaders often talk at length about the importance…

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Thought leadership – Five ways to add value to retain your customers
17th November 2020 | Aileen Allkins

Attracting new customers is, of course, critical for business success, but retaining existing customers is just as important. Too often businesses get…

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INTERVIEW: The core of diversity and inclusion
26th October 2020 | Aileen Allkins

Aileen Allkins Consultancy was founded to help businesses support frontline customer service staff who are often unintentionally undervalued and not always recognised…

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INTERVIEW: Aileen Allkins, Founder of Aileen Allkins Consultancy
8th October 2020 | Aileen Allkins

Aileen Allkins Consultancy was founded to help businesses develop and improve their customer service offerings and to integrate first-class customer experience across…

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PODCAST: The CX Chat: A Paradigm Shift is on the Horizon for Contact Centres
30th September 2020 | Aileen Allkins

The people at the frontline delivering service to your clients are your most important asset, but far too few businesses appreciate this….

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NEWS ALERT: Aileen Allkins appointed to ABBYY board
21st September 2020 | Aileen Allkins

UK – September 2020 – Aileen Allkins Consultancy is pleased to announce the appointment of founder Aileen Allkins as Non-Executive Director on…

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Thought leadership – The good, the bad, and the ugly: business responses to COVID-19 and lessons for the future
7th September 2020 | Aileen Allkins

COVID-19 has been an opportunity for businesses to demonstrate empathy towards customers at a time of great need, but it is also…

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INTERVIEW: The consultancy diversifying companies and delivering excellent customer experience
17th August 2020 | Aileen Allkins

Customer service success starts at the top, but can we honestly say enough members of the C-Suite actively engage frontline teams to…

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C – Suite Commitment to the Frontline teams: Engaged Employees = Engaged Customers
29th July 2020 | Aileen Allkins

Delivering a positive customer experience is vital for any business. An article in Forbes reported 97% of CEOs believe customer satisfaction is…

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NEWS ALERT: Aileen Allkins appointed to Black Pearl Mail International Advisory Board
15th June 2020 | Aileen Allkins

UK – June 2020: Aileen Allkins is pleased to announce that she has been appointed to the International Advisory Board of Black…

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