NEWS ALERT: Aileen Allkins appointed to ABBYY board
21st September 2020 | Aileen Allkins

UK – September 2020 – Aileen Allkins Consultancy is pleased to announce the appointment of founder Aileen Allkins as Non-Executive Director on…

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Thought leadership – The good, the bad, and the ugly: business responses to COVID-19 and lessons for the future
7th September 2020 | Aileen Allkins

COVID-19 has been an opportunity for businesses to demonstrate empathy towards customers at a time of great need, but it is also…

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INTERVIEW: The consultancy diversifying companies and delivering excellent customer experience
17th August 2020 | Aileen Allkins

Customer service success starts at the top, but can we honestly say enough members of the C-Suite actively engage frontline teams to…

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C – Suite Commitment to the Frontline teams: Engaged Employees = Engaged Customers
29th July 2020 | Aileen Allkins

Delivering a positive customer experience is vital for any business. An article in Forbes reported 97% of CEOs believe customer satisfaction is…

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NEWS ALERT: Aileen Allkins appointed to Black Pearl Mail International Advisory Board
15th June 2020 | Aileen Allkins

UK – June 2020: Aileen Allkins is pleased to announce that she has been appointed to the International Advisory Board of Black…

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NEWS ALERT: Aileen Allkins joins Boston Consulting Group as Senior Advisor
15th June 2020 | Aileen Allkins

UK – June 2020: Aileen Allkins is delighted to announce that she will be working with the Boston Consulting Group as a…

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NEWS ALERT: The Explosive Rise of GigCX – Limitless report
3rd June 2020 | Aileen Allkins

Aileen Allkins, founder of customer experience consultancy, AAC, has contributed to the recent annual Gig Customer Service Report, released by GigCX platform,…

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Adapting Customer Service during COVID-19: Support customer service teams and customers during the COVID-19 pandemic
23rd April 2020 | Aileen Allkins

The ongoing coronavirus pandemic has created significant upheaval to every industry – not least the customer service sector, which is simultaneously in…

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New rules for Customer Service – Training and nurturing the next generation of customer service agents
10th March 2020 | Aileen Allkins

With the evolution in technology and customer expectations, today’s customer service landscape would be almost unrecognisable to a CS agent from as…

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Wellbeing in the workplace: how the work environment impacts customer service
18th February 2020 | Aileen Allkins

There’s been a sea change in the last five years in how people talk about health and wellbeing in the workplace, and…

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