As businesses move from the low $billion to double digit $billions in sales, it is essential to scale customer support at the same pace as business growth. Often the focus is on revenue generation rather than customer service. The lack of attention and experience of scaling customer support means costs will soar as case volumes increase. Meanwhile, customers receive less personalised support than before, which impacts retention and loyalty.
AAC will help you proactively plan ahead for scaling your customer support in line with rapid business growth. Building on experience acquired within some of the world’s best-known technology companies, we provide you with advice, best practice and pitfalls to avoid so you gain a head start in planning for the future.