About AAC

AAC was founded by Aileen Allkins in 2020 to provide executive-level services for improving customer experience unavailable to most enterprises. Over the course of her 30-year career, Aileen Allkins has been transforming the customer service and support experience of some of the world’s best-known technology companies. Aileen’s experience informs the enterprise services AAC provides and her unrivalled industry expertise is a key to our CX Advisor support.

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Aileen Allkins biography

Before establishing AAC, Aileen was Corporate Vice President of Global Customer Service and Support (CSS) at Microsoft. There she led a diverse, international team of over 25,000 service professionals to provide first-class support for millions of customers. During her time at Microsoft, Aileen took the organisation through a digital and cultural transformation that was recognised by a number of industry awards.

Before Microsoft, Aileen was responsible for worldwide software support at Hewlett Packard Enterprise (HPE). In this role, she completed the consolidation and improvement of customer support following a number of acquisitions. In addition, she was responsible for transforming the support contract renewals business – increasing retention and growing support revenues to exceed $2bn.

Throughout her prestigious career Aileen has worked with high-performance teams and has been a champion of diversity, empowerment and inclusion. She is also a keen mentor for women early in their careers. At HPE, Aileen was on the board for Diversity and Inclusion as well as leading the UK Women’s employee resource group. More recently she has become involved with the Global Give Back Circle who mentor and support young ladies in Kenya.

Before establishing AAC, Aileen was Corporate Vice President of Global Customer Service and Support (CSS) at Microsoft. There she led a diverse, international team of over 25,000 service professionals to provide first-class support for millions of customers. During her time at Microsoft, Aileen took the organisation through a digital and cultural transformation that was recognised by a number of industry awards.

Before Microsoft, Aileen was responsible for worldwide software support at Hewlett Packard Enterprise (HPE). In this role, she completed the consolidation and improvement of customer support following a number of acquisitions. In addition, she was responsible for transforming the support contract renewals business – increasing retention and growing support revenues to exceed $2bn.

Throughout her prestigious career Aileen has worked with high-performance teams and has been a champion of diversity, empowerment and inclusion. She is also a keen mentor for women early in their careers. At HPE, Aileen was on the board for Diversity and Inclusion as well as leading the UK Women’s employee resource group. More recently she has become involved with the Global Give Back Circle who mentor and support young ladies in Kenya.

Awards

50 Most Powerful Women in Technology

Nominated for her role in promoting diversity at Microsoft

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Customer Contact Week (CCW) Excellence Award

One of the finalists at the 2019 awards

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Connected World

Recognised as a trailblazer in the IoT space

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