Whether new to leading a Customer Experience or Customer Service function or an experienced CX/CS leader charged with a major transformation, leveraging the insight and experience of others who have been on the same journey is invaluable.

AAC provides you with invaluable advice and guidance based on founder Aileen Allkins’ 30-year career leading CX and CS organisations. We will guide you through your transformation strategy, ask the right questions about your execution plans and provide a sounding board for your ideas.

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Other services

Differentiating through people

Technologies may be hard to tell apart but the same cannot be said for people. We develop creative cultural programmes that make your people your biggest asset.

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Transitioning to the cloud

Customer service organisations are often hampered by legacy technologies. We can help you accelerate the adoption of cloud to continue providing world-class customer experience.

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Scaling customer support in the cloud

Rapid business expansion can add costs and undermine the personal touch in customer service. We can help you avoid the pitfalls with guidance on planning for future growth.

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