Software companies founded before the emergence of the cloud face multiple challenges. Making the transition to a fast-paced cloud operating model is harder because of legacy systems, embedded processes and outdated training models.

AAC can assist with your transition through a hybrid cloud approach. We help you manage the interdependencies between the IT function and customer service through a CX strategy that is centred on the customer. Using our experience across cloud and on-premise technology environments, we will accelerate your journey to a delivering a world-class, cloud-enabled customer experience.

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Other services

CX Advisor

The responsibility for major service transformation rests with senior management. We provide impartial, executive-level guidance as you design and implement your strategy.

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Differentiating through people

Technologies may be hard to tell apart but the same cannot be said for people. We develop creative cultural programmes that make your people your biggest asset.

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Scaling customer support in the cloud

Rapid business expansion can add costs and undermine the personal touch in customer service. We can help you avoid the pitfalls with guidance on planning for future growth.

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