The typical transformation of customer experience places a heavy focus on AI, bots, Machine Learning and Robotic Process Automation (RPA). With the same technology available to everyone, the ability to differentiate often comes down to the most significant asset any contact centre has – its people.

AAC will support you in developing a creative workforce strategy that covers key elements such as insourcing/outsourcing, wellbeing schemes, cultural transformation, and personal support. Our service includes support with implementing these programmes so you have a clear direction and actionable steps for change.

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Other services

CX Advisor

The responsibility for major service transformation rests with senior management. We provide impartial, executive-level guidance as you design and implement your strategy.

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Transitioning to the cloud

Customer service organisations are often hampered by legacy technologies. We can help you accelerate the adoption of cloud to continue providing world-class customer experience.

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Scaling customer support in the cloud

Rapid business expansion can add costs and undermine the personal touch in customer service. We can help you avoid the pitfalls with guidance on planning for future growth.

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