Aileen Allkins, founder of customer experience consultancy, AAC, has contributed to the recent annual Gig Customer Service Report, released by GigCX platform, Limitless.
Limitless releases its annual report to better understand the trends and developments within the customer service market. The study, which the report is based on, surveyed 500 current GigCX experts across the globe in February 2020 to look at the rise and impact of gig based customer service.
The survey found interesting results, with two thirds of people who had signed up to gig customer service platforms seeing an increase in demand for CS tasks since the COVID-19 pandemic. Business leaders also believe between 20-25% of their customer service workforce will consist of gig economy workers by 2025.
Aileen provides analysis and understanding of the trends that are currently being seen within the customer service market as well as discussing the rise in use of GigCX at Microsoft when she was Corporate Vice President of Customer Service and Support. Her contribution to the report can be found in the foreword and the ‘In the spotlight’ section.
Please click here to download a copy of the Limitless report.