Customer service success starts at the top, but can we honestly say enough members of the C-Suite actively engage frontline teams to get their perspective on important business issues of the day?

Aileen Allkins spoke to Martin Friel last week about customer centricity, diversity in business and the support needed by frontline CX teams to optimise customer experience. No member of the C-Suite will deny the importance of these issues, but delivering meaningful change that permanently moves the dial for employees and customers is a trickier task.

Find out more and read Aileen’s full interview for The Independent’s A View from the Top here.