The ongoing coronavirus pandemic has created significant upheaval to every industry – not least the customer service sector, which is simultaneously in…

With the evolution in technology and customer expectations, today’s customer service landscape would be almost unrecognisable to a CS agent from as…

There’s been a sea change in the last five years in how people talk about health and wellbeing in the workplace, and…

The rapid pace of technological change has completely revolutionised the business world. Long gone is the norm of face-to-face contact between customer…

There is continuous pressure on businesses to improve their customer service and end-to-end customer experience – and it’s driven by customers themselves….

Technology has the potential to transform the customer service and support sector, but we must carefully manage the balance between human interactions…