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Thought leadership – The good, the bad, and the ugly: business responses to COVID-19 and lessons for the future

COVID-19 has been an opportunity for businesses to demonstrate empathy towards customers at a time of great need, but it is also…

By |2021-02-12T15:12:10+00:00September 7th, 2020|News|0 Comments

INTERVIEW: The consultancy diversifying companies and delivering excellent customer experience

Customer service success starts at the top, but can we honestly say enough members of the C-Suite actively engage frontline teams to…

By |2021-02-12T15:12:36+00:00August 17th, 2020|News|0 Comments

C – Suite Commitment to the Frontline teams: Engaged Employees = Engaged Customers

Delivering a positive customer experience is vital for any business. An article in Forbes reported 97% of CEOs believe customer satisfaction is…

By |2021-01-04T15:14:07+00:00July 29th, 2020|News|0 Comments

Adapting Customer Service during COVID-19: Support customer service teams and customers during the COVID-19 pandemic

The ongoing coronavirus pandemic has created significant upheaval to every industry – not least the customer service sector, which is simultaneously in…

By |2021-01-04T15:25:29+00:00April 23rd, 2020|News|0 Comments

New rules for Customer Service – Training and nurturing the next generation of customer service agents

With the evolution in technology and customer expectations, today’s customer service landscape would be almost unrecognisable to a CS agent from as…

By |2021-01-04T15:27:30+00:00March 10th, 2020|News|0 Comments
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