Adapting Customer Service during COVID-19: Support customer service teams and customers during the COVID-19 pandemic

The ongoing coronavirus pandemic has created significant upheaval to every industry – not least the customer service sector, which is simultaneously in…

By |2021-01-04T15:25:29+00:00April 23rd, 2020|News|0 Comments

New rules for Customer Service – Training and nurturing the next generation of customer service agents

With the evolution in technology and customer expectations, today’s customer service landscape would be almost unrecognisable to a CS agent from as…

By |2021-01-04T15:27:30+00:00March 10th, 2020|News|0 Comments

Walk before you can run: are businesses at risk of overlooking customers as they rush to digitally transform?

There is continuous pressure on businesses to improve their customer service and end-to-end customer experience – and it’s driven by customers themselves….

By |2021-01-04T15:33:12+00:00January 21st, 2020|News|0 Comments
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